RewardsWarranty
Overview
Bikeberry offers a limited warranty of up to one (1) year from the original date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use. Our goal is to ensure you receive high-quality products that meet your expectations.
Warranty Coverage
- This warranty applies to all Bikebery products purchased directly from our official website (bikebery.com).
- Coverage includes defects or malfunctions arising from normal use, such as faulty hardware or components that were not manufactured to standard.
- Proof of purchase (e.g., an order confirmation or receipt) is required for any warranty claim.
Exclusions
- Damage caused by improper handling, accidents, misuse, modification, or unauthorized repair services is not covered by this warranty.
- Cosmetic damages such as scratches, dents, or normal wear and tear are excluded.
- Any consumable parts (e.g., batteries, filters) may not be covered unless explicitly stated.
Warranty Claim Process
- If you believe your product is defective, contact our support team here with your order details and a clear description of the issue.
- We may request photos, videos, or additional information to better diagnose the problem.
- Once your claim is approved, you may be instructed to return the product to our facilities. Shipping costs may be the customer’s responsibility if the claim is not found to be valid under warranty.
Resolution
- If the claim is approved, Bikebery will repair or replace the defective product at no additional cost.
- In the event a replacement is not available, we will offer a refund or store credit at our discretion.
- The repaired or replacement item will continue to be covered under the original one-year warranty period from the date of the initial purchase.
Limitation of Liability
- Bikebery’s liability is limited strictly to the repair or replacement of the item under warranty. We are not liable for any indirect, incidental, or consequential damages arising from the use of the product.
- This warranty is valid only to the original purchaser and is non-transferable.
Contact Us
If you have any questions regarding our one-year warranty or need further assistance, please reach out to us here. We appreciate your trust in Bikebery and look forward to helping you with any concerns.